Please note: NWC does not accept partial returns on custom html designs. Shipping and handling charges are not refundable. Due to processing and administrative costs, NWC does not routinely refund amounts under $5.00 without a written request. Other return policies or restrictions may apply.

Incorrect or Damaged Items

If you received an incorrect or damaged shipment you may return it within the stated period at the Association’s expense. Call NWC Product Sales at +1 (415) 818-2423 to obtain a Pre-authorization Postage Label.

Online Conferences

If, after purchasing an online conference, you are unable to attend, you may receive a full refund up to the week before the conference begins. Cancellations received after that point will be refunded less a $50 processing fee.

Cancellations will not be accepted after the conference begins.

To cancel, e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. with the title of the conference and “cancellation” in the subject line. 

Call NWC Product Sales at +1 (415) 818-2423, if you have questions regarding NWC's Return Policy.


Life is like riding a bicycle. To keep your balance, you must keep moving.
~ Albert Einstein letter to his son Eduard, 1930.