This Privacy Statement applies to information collected on the website located at NWC.com (the "Website"), any mobile applications associated with the Website (the "Mobile Applications"), as well as any services and features available on or through the Website or the Mobile Applications, such as sub-sites, blogs, user communities, social networks, or other online or wireless offerings that post a link to this Privacy Statement, whether accessed via computer, mobile device, or other technology or any associated content, material, or functionality contained on the Website or the Mobile Applications (collectively, the "Services" and, together with the Website and the Mobile Applications, the "System"). NWC is referred to in this Privacy Statement as "we," "us," "our," or other similar pronouns.
This Privacy Statement includes, without limitation, the following information:
- What personally identifiable information of yours or third-party personal identification is collected from you through the website;
- How such information is used;
- With whom such information may be shared;
- What choices are available to you regarding collection, use, and distribution of your information;
- What security obligations are in place; and
- How you can correct any inaccuracies in your information.
If you feel that NWC is not abiding by this Privacy Statement, you should first contact the NWC Action Center at +1 (415) 818-2423.
As described in detail below, NWC, or third parties designated by NWC, may collect certain identifying information from or about you in connection with your use of, or your submissions to, the System ("User Information") as well as other non-personally identifiable information from or about you ("Non-User Information" and, together with the User Information, the "Collected Information") in a variety of ways. Collected Information includes, without limitation, a first and last name; a home, business, or other physical address; geographic location; a business or nonprofit entity name and address; a phone number; an e-mail address; date of birth; gender; race/ethnicity; employment status; employer name; employer information; NWC account number, username, and password; credit card number and other credit card information; education status and information; research area; areas of expertise; clinical service information; as well as additional personally identifiable information about you that we may collect from time to time. We use the Collected Information to provide the Services described below; to open, maintain, and close user accounts; for marketing purposes; for publication and distribution of information; to provide continuing education services; and to more efficiently and effectively respond to user queries.
To access areas of the System designated as "protected areas," you must register with NWC. If you wish to use the "protected areas" of the System, you will be required initially to enter certain Collected Information (e.g., current NWC account number, first name, last name, mailing address, e-mail address, username, and password) to gain access.
NWC requests information from its users to purchase products, renew dues, register for conferences, and make donations; such information includes contact information (such as name and shipping address) and financial information (such as credit card number, expiration date, etc.). This information is primarily used by NWC and third parties designated by NWC for billing and to fill customer orders, but may be used by NWC, or third parties designated by NWC, for other business purposes. For example, if there is a problem processing an order, this information may be used to contact the user.
NWC, or third parties designated by NWC, requests information from users via online forms for specific business purposes. For example, online forms will be used to obtain sign-ups for volunteer activities, rate programs, gather peer reviews, and contact specific departments. Information requested may include contact information (e.g., name, mailing address, phone number, account number). Business form information may be used by NWC, or third parties designated by NWC, for a variety of business purposes.
NWC may use various analytics tools and technologies regarding how users interact with the various portions of the System that require storage of web-session data. These tools and technologies are used to assist System users by using cookies and scripts (as described in the "Cookies" section below) to collect and store information—such as how users interact with the System, errors users encounter when using the System, device identifiers, how often users visit certain portions or components of the System, what pages they visit, and what other sites they used prior to using the System. Stored web-session data used by such analytics services or tools are used in accordance with this Privacy Statement.
Additionally, we may offer message boards, voice communication features, and other interactive or social-type features on the System. Please be aware that these areas may allow you to publicly post, and share with other users, certain messages, content, or other information. Although we may take certain precautions to protect those who use these areas of the System, we encourage you to be wary of giving out any User Information—or any personally identifiable information of others to which you may have access—in such public forums. The information you post or disclose can be collected and used by people you don't know to identify you or others. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your own risk.
By placing a small file known as a "cookie" on your computer (or other device by which you may access the System), NWC's, and the designated third parties', servers may passively gather information about you, as a user of the System. The System currently employs two types of cookies. The standard cookie collects information about each user stored on the user's hard drive (the "Standard Cookie"). The second type of cookie, called a "Session Cookie," also collects information about each user. Session Cookies are used only while the user is actively connected to the System. Once the user closes the web browser (or is otherwise inactive for more than a certain period of time), these Session Cookies are destroyed. NWC uses both types of cookies on the System. In the future, we may add additional cookies for business purposes.
NWC uses Standard Cookies for several business purposes. Primarily, when users arrive at the System, a unique cookie is automatically stored on each user's computer (or other device) by his/her Internet browser, which allows analysis software to differentiate between new and returning users.
While a user is active on the System, Session Cookies are used for a variety of business purposes. For example, these cookies allow members to navigate freely through a website once they have logged into a website. Without these cookies, members would have to log in each time they request a "protected area" page. These cookies are also used while a member is joining, renewing, or altering account information. This allows the System to track the user's activity before any data are committed to a database. Session Cookies also allow us and our third-party providers to collect other technical and navigational information, such as browser type, time spent on the System (or certain portions thereof), and pages visited.
Most popular Internet browser applications will allow you to configure the browser so as not to accept cookies. However, setting your browser to reject cookies may, in certain instances, prevent you from taking full advantage of the System (or some portion thereof) and its capabilities or cause some features of the System to function improperly or more slowly.
Some areas of the System may contain electronic images known as "web beacons" (sometimes known as "clear gifs") that allow NWC, and its third-party providers, to count and track users who have visited certain portions of the System. Web beacons collect only limited information, including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. Web beacons do not collect any of your personal information.
As a user browses a website that has partnered with a specific remarketing advertising network, the advertising network provider stores a number in the user's browser (using a cookie) in order to remember the user's visits to the site. This number uniquely identifies a web browser on a specific computer, not a person. NWC can then target advertisements to specific users based on their behavior on the System.
Each view of a page on the System is logged. Information such as the user's Internet Protocol ("IP") address, browser type, time of day, and duration of activity on the website is recorded. This information may be used by NWC, or third parties designated by NWC, to analyze trends, administer the System, track users' movements, and gather broad demographic information for aggregate use or for other business purposes.
If illegal activity is detected on the System, NWC, or third parties designated by NWC, may—but have no obligation to—attempt to connect an IP address to User Information. Except as otherwise required by law or regulation, NWC has no obligation to monitor the System, or any portion thereof, for any illegal or improper activity.
Surveys and Promotions
From time to time, NWC, or third parties designated by NWC, requests information from users via surveys. Information requested may include contact information (e.g., name, mailing address) and demographic information (e.g., zip code, age, employment status). Survey information may be used by NWC, or third parties designated by NWC, for a variety of business purposes. For example, surveys will be used for the purpose of improving services offered by NWC and to gather information about professional issues related to business, marketing, websites development, and CSS/HTML coding practice. Participation in NWC surveys is completely voluntary.
In addition, you may wish to participate in online contests, sweepstakes, and other promotions that we may offer from time to time. Participation in these contests, sweepstakes, and promotions is completely voluntary; you have a choice about whether to disclose information required to enter. Information requested may include personal contact information, such as your name, address, date of birth, phone number, mobile phone number, e-mail address, username, and/or similar information. In addition, as noted above, we may share this information with our third-party providers or other entities. Through these online promotions, you may choose to participate in activities such as sharing information found on the System with others and sending e-mail invitations. In connection with any online contests, sweepstakes, and other promotions that we may offer from time to time via the System, we use the information you provide to administer the polls, contests, sweepstakes, and other promotions. Subject to applicable contractual or legal restrictions, we also may use the information to communicate with you, or the other people you select, about our services, or our marketing partners may use such information to communicate with you about the online contests, sweepstakes, or other promotions or about their products and services.
Information Submission Choices
When submitting information, corresponding, making requests for information, and otherwise interacting with NWC and its representatives through or in connection with the System, you choose what information to supply or submit, whether you wish to receive further information, and how you may be contacted. Please take care to share only such information as is needed or that you believe is appropriate. Note, however, that if you don't provide certain requested information, we may be unable to provide certain Services to you, you may be unable to take full advantage of the System (or some portion thereof) and its capabilities, or some features of the System may function improperly. Any promotional e-mail we send to you will contain a link that will allow you to opt out of receiving any further correspondence. If you have created an online account, you may have the ability to change your correspondence preferences by logging into your account and selecting your preferences.
- NWC may share your User Information with authorized service providers, affiliates, or partners to provide certain administrative, marketing, or technology services—such as survey administration, database management, transaction processing, event management, ad targeting, and bulk mailing, or any other Services. The authorized service providers, affiliates, and partners we work with are not allowed to use the information outside of the function of providing the Services designated by NWC.
- NWC may share your User Information with our authorized service providers, affiliates, or partners to the extent necessary for purposes of communicating with you or fulfilling your requests for any content, materials, and opportunities.
- NWC sells lists of names and mailing addresses to selected third parties. NWC does not sell lists of e-mail addresses or phone numbers to third parties. NWC may send e-mail messages on behalf of selected third parties (e.g., corporate partners and allied organizations).
- NWC and our authorized service providers, affiliates, or partners may also produce reports on the System's traffic or usage patterns and share these reports with us and others; NWC will share aggregate statistics and other non-personally identifiable information with the media, government agencies, advertisers, and other third parties. These aggregate statistics will not allow anyone to identify your name or other personally identifiable information. NWC also may release aggregated, anonymized Collected Information in connection with joint marketing efforts and strategic alliances.
- NWC may disclose your User Information in response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement agency or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law.
- NWC may disclose your User Information when we believe disclosure is necessary to investigate, prevent, or take action regarding illegal activity, suspected fraud, or other wrongdoing; to protect and defend the rights, property, or safety of our company, our employees, our website users or others; or to enforce our website terms and conditions or other agreements or policies.
- If NWC changes its corporate or organizational structure, files for bankruptcy, liquidates its assets, merges/combines with another entity, or undergoes a corporate reorganization, your information is, and should be expected to be, one of the transferred assets; you consent to such transfer by using the website.
Submissions to the System and Social Media Websites
The System (including the Website, Mobile Applications, and Services included therein) is intended for a general audience and is not intended for use or view by children under 13 years of age, and we do not knowingly collect information about children or sell products to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using the System. Furthermore, we may restrict entries to any contests, sweepstakes, or promotions to entrants who are at least 18 years of age.
Visiting the System from Outside the United States
If you are visiting the System, or any part thereof, please be aware that your information may be transferred to, or stored or processed in, the United States and other countries. Our primary web and database servers are located in the United States; however, some of our third-party providers that provide certain portions of the System or the Services may use servers located in other countries. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using any portion of the System, you understand and consent to the transfer of your information to our facilities in the United States and those facilities of the third parties with whom we share it—as described in this Privacy Statement—that are located in the United States or other countries.
California Privacy Rights and Do Not Track Disclosures
California law requires that NWC indicate whether it honors "Do Not Track" settings in your browser concerning targeted advertising. Do Not Track is a standard that is currently under development. As it is not yet finalized, NWC adheres to the standards set out in this Privacy Statement and does not monitor or follow any Do Not Track browser requests.
Correcting and Updating Personal Information
If a user's personally identifiable information changes or if a user no longer desires our services, we will endeavor to provide a way to correct or update personal data provided to us by that user. This can usually be done from our My Account page or by contacting our Action Center at 415-818-2423. Some information, such as a user's name change, must be changed by calling the Action Center at 415-818-2423.
Choice and Opt-out
Only those individuals who have created an account on the Website or a Mobile Application or have otherwise evinced an interest in or consent to receiving communications from NWC (including, for clarity, those individuals or organizations that have found NWC through NWC's marketing pages or microsites) will receive e-mail or other communications from NWC. We consider—and all NWC account holders or other users of the System hereby acknowledge and agree—that providing contact information (such as an e-mail address) as part of creating an NWC account (or otherwise through the System) constitutes an individual's consent to receive messages or other communications from NWC. However, if you no longer wish to receive our e-mail newsletters or promotional e-mails, you may opt out of receiving a specific communication from NWC by using the E-mail Preference Center in the My Account section of the website, or you may follow the unsubscribe instructions in any e-mail message you receive. Please allow a reasonable period of time for us to satisfy your request, as some promotions may already be in process. Please note that there are certain communications that will still be sent to users by NWC, or third parties designated by NWC. These communications include, without limitation, account updates, certification maintenance reminders, and invoice and membership renewal notices. Please note that even if you opt out as described above, NWC will retain your Collected Information for analytical purposes and other internal purposes, including an ability to reconnect you with such Collected Information if you later opt in to any of the data sharing, use, or communications set forth above.
Notification of Changes
If we decide to change our Privacy Statement, we will post changes to our Privacy Statement on NWC's homepage so that our users are always informed of what information we collect, how we use it, and under what circumstances, if any, we disclose it. The most recent version of the Privacy Statement is reflected by the version date located at the bottom of this Privacy Statement. All such updates and amendments are effective immediately upon notice thereof, which we may give by any means, including, but not limited to, posting a revised version of this Privacy Statement or other notice on the Website and the Mobile Applications. You should view this Privacy Statement often to stay informed of changes that may affect you, as your continued use of the System signifies your continuing consent to be bound by this Privacy Statement. We expressly reserve the right to make any changes to this Privacy Statement at any time, without prior notice to you. The version of this Privacy Statement posted here on each respective date you visit the System shall be the Privacy Statement applicable to your access and use of the System on that date. Our electronically or otherwise properly stored copies of this Privacy Statement shall be deemed to be the true, complete, valid, authentic, and enforceable copies of the version of this Privacy Statement in force on each respective date you visit the System. This Privacy Statement is not intended to—and does not—create any contractual or other legal right in or on behalf of any party other than NWC.
This Privacy Statement was last updated on February 15, 2017.